CENTRAL IRRIGATION TRUST
PRIVACY POLICY
1. We Respect Your Privacy
Central Irrigation Trust (“CIT”, “we”, “our” or “us”) respects your right to privacy and is committed to safeguarding the privacy of our customers, employees, contractors, business partners and website visitors.
We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, store and manage personal information. “Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. Collection of Personal Information
CIT may collect and hold personal information that is reasonably necessary for our functions and activities. Personal information may include names, addresses, email addresses, telephone numbers, employment and contractor details, customer account information, payment and billing information, photographs and video recordings, records of enquiries, feedback and correspondence, and other information voluntarily provided.
Personal information may be collected when you use our services, visit our website, contact us, attend events, apply for employment, participate in surveys, or engage through social media.
3. How We Collect Your Personal Information
CIT collects personal information directly from you wherever practicable. Information may be collected electronically, in person, through forms and correspondence, through photography and video recording, from contractors and service providers, and from publicly available sources where permitted by law.
We may also receive personal information from third parties and will manage it in accordance with this Policy.
4. Use of Your Personal Information
CIT may use personal information to provide services, administer customer accounts and contracts, process payments, communicate with stakeholders, respond to enquiries and complaints, improve operations, undertake training and compliance activities, support community engagement, comply with legal obligations, and inform individuals of products, services, events and opportunities.
5. Direct Marketing
Where permitted by law, CIT may use personal information to send marketing and promotional communications. Individuals may opt out at any time by using an unsubscribe facility or contacting CIT directly.
6. Disclosure of Your Personal Information
CIT may disclose personal information to employees, officers, insurers, professional advisers, contractors, subcontractors, information technology providers, payment processors and marketing service providers where reasonably necessary.
Personal information may also be disclosed where required by law, during legal proceedings, in response to regulatory or law enforcement requests, or to protect the rights, property or safety of CIT and others.
7. Overseas Disclosure
Some third-party service providers utilised by CIT may store or process personal information outside Australia. CIT will take reasonable steps to ensure overseas recipients handle personal information consistently with Australian privacy requirements. Depending on the providers engaged, information may be stored or accessed in countries including the United States, Singapore and other locations where technology providers operate.
8. Security, Storage and Retention of Personal Information
CIT is committed to protecting personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We maintain reasonable physical, administrative and technical safeguards, including secure systems, access controls, secure record storage, staff awareness and training, and information security measures.
9. Retention and Destruction
Personal information will be retained only as long as necessary to fulfil business, legal, operational and regulatory requirements. When information is no longer required, CIT will take reasonable steps to destroy or permanently de-identify it unless retention is required by law.
10. Notifiable Data Breaches
Where a data breach is likely to result in serious harm, CIT will comply with its obligations under the Notifiable Data Breaches scheme established under the Privacy Act 1988 (Cth).
11. Access and Correction of Personal Information
Individuals may request access to, or correction of, personal information held by CIT by contacting [email protected], Proof of identity may be required. Access requests will be handled within a reasonable timeframe. Access may be refused where permitted by law, with reasons provided unless prohibited.
12. Photography, Video Recording and Social Media
CIT may take photographs, video recordings and other visual media at workplaces, project sites, community events, training activities, meetings, functions and other CIT-related activities.
Images and recordings may be used for internal communications, operational purposes, training, community engagement, recruitment, public relations, annual reports, newsletters, websites, social media and marketing activities.
CIT will take reasonable steps to notify individuals when photography or videography is being conducted.
Where images are intended primarily for external promotional or marketing purposes, CIT may seek express consent where appropriate.
Images may be published on CIT websites, Facebook, Instagram, YouTube, printed publications and other digital platforms.
Individuals who do not wish to be photographed or recorded should notify CIT as early as reasonably practicable.
Once published on social media or third-party platforms, images may be copied, shared or redistributed by others. CIT cannot guarantee removal by third parties.
Individuals may request access to, correction of, or where appropriate removal of images containing their personal information.
13. Changes to This Privacy Policy
CIT may amend this Privacy Policy from time to time. Updated versions will be published on our website and take effect from the date of publication.
14. Website
Website Analytics – when you visit www.cit.org.au, we may collect browser information, device information, referring websites, pages visited, and dates and times of access.
Cookies – our website may use cookies and similar technologies to improve functionality, analyse traffic, remember preferences and enhance user experience.
Analytics and Advertising Technologies – CIT may utilise analytics tools, advertising technologies and social media integrations provided by third parties to better understand website usage and improve services.
Third-Party Websites – CIT is not responsible for the privacy practices of third-party websites linked from our website.
15. Privacy Complaints and Further Information
If you have a question, concern or complaint about how CIT has handled your personal information, please contact:
Email: [email protected]
Mail: Central Irrigation Trust, PO Box 34, Barmera SA 5345
CIT will acknowledge and investigate privacy complaints and respond within a reasonable timeframe. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au